Our Quality Assurance

Quality Assurance means a commitment to quality processes that provide benefits to our customers and partners which can be independently verified. In the removalist and relocation services industry, the benchmark is FAIM quality assurance.

FAIM is the only quality standard for the international moving industry and it involves regular professional external auditing by Ernst & Young in Brussels, administered by FIDI.

King & Wilson is proud that our head office in Melbourne has achieved and maintained FAIM quality assurance which covers the following key areas:

Facilities, equipment and materials
Financial security and stability
Staff knowledge

Quality of management
Documentation
Insurance and risk management

Legal compliance
Customer feedback

The King & Wilson commitment to quality assurance is a critical component of our business. To be successful, we need to aim for each our customers to experience a stress-free move. If we can continue to achieve this, we believe we can remain the first choice for companies, families and individuals every time they need to move.

King & Wilson is only FIDI -FAIM certified at its Melbourne head office.