King & Wilson has the commitment, resources, expertise and international network to make your overseas removal as streamlined and stress free as possible.
Our international removals, moving processes and services are benchmarked against world's best practice. Here's how it works:
On the scheduled moving day, we arrive at your home to carefully pack your belongings into specially designed international removal cartons. We also disassemble, wrap, itemise and prepare your furniture to export standards.
A detailed and descriptive customs export packing list is compiled and your packed belongings are loaded and secured into an appropriate shipping line container, transferred to our warehouse for weighing, security sealing and reporting. The container is then transported to the port and onto the vessel for international sailing.
Our experienced move coordinators will ensure all of your necessary shipping documentation is checked and in order to facilitate prompt customs clearance into your destination country. You will be provided with password protected access to our key date tracking system so you can monitor the progress of your shipment as well as a direct link to the shipping line container tracking and/or airline consignment tracing web pages.
We arrange customs clearance of your shipment, collection of the container from the destination port and the delivery of your belongings to your international residence - unpacking the cartons, re-assembling and placing all furniture items to your satisfaction and disposing of any packing debris and mess.
We pride ourselves on providing you with as much assistance as you need to make your move stress free. Should you require it, we can arrange:
- Storage of your belongings at either end of your move
- Support services including house cleaning or home rental search
- Visas and foreign exchange
Frequently asked questions
Yes we can. Our excess baggage department specialises in packing and shipping small quantities of unaccompanied personal effects by sea or air to many popular cities and countries.
To get an excess baggage quote, please click here.
Whilst it is unusual for items to be damaged or lost in transit, for your peace of mind we recommend that you take out transit insurance. To help you get the right cover, we have put together a cost-effective policy specifically designed to protect your belongings during transit and/or storage.
Yes, you can pack your own boxes. Some clients elect to pack clothes, books and linen and leave the more fragile items to us. If you choose to do this, we will supply you with appropriate export quality boxes and packing materials.
We can also provide you with instructions for packing your boxes to export standards, however we can not be responsible for any breakages in boxes packed by you.
Cartons and belongings which are to be transported overseas by air must be checked, repacked and sealed by King & Wilson security cleared staff.
This depends on whether you are sending your items by air or sea as well as the final destination.
No, you do not need to be present for the entire packing and moving process. However, if you are unable to attend in person, it is important that you nominate an authorised representative to allow our crews access to your home and be present to observe and sign your packing inventory.
Our standard international moving service includes delivery to a residence up to first floor with clear vehicle access from the street. This service is inclusive of checking off the packing list, placing furniture and boxes into nominated rooms, unwrapping and re-assembling furniture items, unpacking boxes onto flat surfaces and removing the packing debris and rubbish.
Our international baggage services are priced to be a more economical transport solution and therefore delivery is to ground floor only and excludes unpacking.
Yes, we provide our customers with regular email updates and a client login to our website which allows you to monitor the progress of your shipment.
The amount of notice required depends on the nature of your move. We recommend that you book your international removal three to four weeks prior to departure. Booking ahead will allow us to secure and confirm your booking for your preferred dates and give you sufficient time to prepare for your move.
Please note that more notice may be required for moves planned during the peak summer period (December to January).
Have another question? Call us on 1300 368 893 or visit our FAQs page.